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Frequently Asked Questions

Covid Policy
Where is the Summer Smash Festival taking place?
How can I buy tickets?
How old do I have to be to attend Summer Smash?
What forms of ID will be accepted?
Are there any third party vendors for tickets?
What time will gates open?
How do I contact the festival?
Will the festival be handicap accessible?
Refund Policy
Can I charge my phone at the festival?
Bag policy
Wristband Replacements
What can/can't I bring into the festival?
Where can i find information about Lost & Found?

Covid Policy
At this time, the Summer Smash does not have any Covid related requirements for entry. However, this is subject to change. The safety of all patrons is our top priority, and we will continue to work in conjunction with city health officials to ensure we follow all appropriate guidelines. If any policies change, we will make announcements accordingly. For further information regarding Covid-19, please visit www.Chicago.gov.

Where is the Summer Smash Festival taking place?
The Summer Smash Festival is taking place in Chicago at the prestigious Douglas Park.

How can I buy tickets?
The only place to buy tickets is on thesummersmash.com. Do not buy any tickets from any third party website that is not thesummersmash.com

How old do I have to be to attend Summer Smash?
All ages are welcome to attend!

What forms of ID will be accepted?
Only government issued forms of ID will be accepted for will call and any other age restricted things.

Are there any third party vendors for tickets?
No, tickets should only be purchased from thesummersmash.com or known direct affiliates.

What time will gates open?
Gates will open at the following times:  
Friday: 2pm | Saturday: 12pm | Sunday: 12pm

How do I contact the festival?
info@thesummersmash.com

Will the festival be handicap accessible?
Yes

Where can I find information about Lost and Found?
For more information, check our Lost & Found Facebook page: here

Refund Policy
Summer Smash is a rain or shine event. No refunds, exchanges, all purchases are nontransferable. All event information, including lineup and venue, are subject to change.

Can I charge my phone at the festival?
Portable chargers will be available for purchase through Electric Standard Co. Attendees can charge on the go, no matter what type of device they have. Cables come built in, and are easily rechargeable at home. To learn more about unlimited exchanges during the festival and pre-orders, visit: www.thesummersmash.com/chargers

Bag Policy
ALL bags will be searched upon entry to the festival.

We allow small bags, small purses, and fanny packs with a max size of W9.7" x H5" (inches). They must have no more than 1 pocket.

Drawstring bags cannot be larger than W15" x H18" (inches)

Hydration packs are allowed and must be empty (no liquid) upon arrival and contain no more than two pockets in addition to the main reservoir.

If you bring a bag with more than 1 pocket, it must be fully clear and made up of clear material or mesh (see-through) and be no larger than W12" x H12" x D6" (inches).

Backpacks and large bags with multiple pockets will not be permitted inside.

Wristband Replacements
If you need a replacement you will need to purchase a new wristband at the box office upon arrival at the festival (replacements will not be shipped). Replacement wristbands are $30.

The original purchaser must be present with a matching valid photo ID and credit card to be issued a new wristband. If the original purchaser cannot be present, they can also receive support by presenting a photocopy of the credit card used to purchase the ticket and a photocopy of the original purchaser's ID. If there are multiple wristbands in one order, all wristbands must be present in order to activate the lost wristband.

What can/can’t I bring in to the festival?
Electronics
NO: Audio recording devices. Drones, selfie sticks or tripods. Video cameras or detachable lens cameras without media pass. Walkie Talkies.
YES: Cameras (non-pro). GoPros and flip cams. Mobile phones and chargers.

Chemical Products and Hazards
NO: Aerosol products/cans. Drugs or drug paraphernalia. Fireworks or explosives. Glass or metal containers. Laser pointers. Glow sticks or LED gloves. Pepper spray or mace. Sharpies, markers or paint pens. Weapons of any kind.
YES: Chapstick and lip balm. Sunblock (non-aerosol). Eye drops (sealed/unopened). Hand sanitizer and baby wipes. Makeup. Medication (over-the-counter sealed/unopened, Rx must have label with matching ID and all same pills - no mixing).

Food/Beverage
NO: Metal, steel, or aluminum water bottles. Outside food or beverage.
YES: Water bottles (empty, plastic, reusable, non-metal, 32 oz, 1 per guest)

Recreation
NO: Chairs or coolers. Bicycles, skates, scooters, or skateboards. Hula hoops. Hoverboards or segways. Stuffed animals or inflatables. Umbrellas.
YES: Baby strollers. Binoculars. Sunglasses. Towels, sheets, and blankets.

Miscellaneous
NO: Air horns or noisemakers. Flyers, samples, giveaways, or promotional items. Instruments. Pets or other animals. Stuffed animals or inflatables. Tarps.
YES: Ear plugs. Feminine hygiene items (sealed/unopened). Hats. Service animals.

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